1. Introduction
At Safe Rides Ltd. (“Safe Rides”, “we”, “us”, or “our”), your privacy is very important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you use our mobile application, website, or related services.
This Policy is issued in compliance with the Nigeria Data Protection Act (NDPA) 2023, and other relevant regulations, including international best practices like the GDPR.
By accessing or using our platform, you agree to the terms outlined in this Privacy Policy.
2. Scope
This Privacy Policy applies to:
3. What Personal Data We Collect
We may collect the following categories of personal data:
a. For Riders
b. For Drivers and Security Personnel
c. For All Users
4. How We Collect Your Data
5. Purpose of Data Processing
We process personal data for the following purposes:
6. Legal Basis for Processing
We rely on the following legal bases under the NDPA:
7. Data Sharing and Third Parties
We do not sell your personal data. However, we may share it with:
8. Cross-Border Data Transfer
Safe Rides stores and processes certain user data on secure cloud servers located in the United States. This may involve cross-border data transfers, which are:
By using the platform, you consent to this transfer where applicable.
9. Data Retention
We retain your data only for as long as:
Account and ride history are typically retained for 6 years after last use.
10. Data Security Measures
We implement appropriate technical and organizational controls including:
11. Your Rights Under the NDPA
As a data subject, you have the right to:
To exercise these rights, contact: legal@getsaferides.com
12. Cookies and Tracking Technologies
Please refer to our Cookie Policy for how we use cookies on our website and mobile app.
13. Updates to this Privacy Policy
We may revise this Privacy Policy periodically. Updates will be posted on the Platform with the revised effective date. Users will be notified via in-app or email alerts.
14. Contact Us
Data Protection Officer (DPO)
Head Office: 28, airways road shop 1, Ijeshatedo, Surulere, Lagos state, Nigeria
Email: info@getsaferides.com
1. Introduction
This Cookie Policy explains how Safe Rides Ltd. (“Safe Rides”, “we”, “our”, or “us”) uses cookies and similar tracking technologies on our mobile application and website to recognize you when you visit or use our platform.
This policy should be read together with our Privacy Policy and Terms of Use. By continuing to use our website or mobile app, you agree to the use of cookies as described herein.
2. What are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or smartphone) when you visit a website or use an application. They help us recognize your device, remember your preferences, and improve your overall user experience.
3. Types of Cookies We Use
We use the following categories of cookies:
a. Strictly Necessary Cookies
These cookies are essential for you to navigate the site and use our services (e.g., login, booking, payment processing). Without these cookies, the platform cannot function properly.
b. Performance and Analytics Cookies
These cookies collect information about how users interact with our app or website. We use tools like Google Analytics and Firebaseto monitor app performance, usage trends, crash reports, and improve service quality.
c. Functional Cookies
These cookies allow the platform to remember user preferences (such as saved addresses or preferred languages) and deliver personalized content.
d. Targeting and Advertising Cookies
These cookies are used to deliver relevant ads and promotions, both on and off our platform, based on your browsing behavior. They may be set by us or trusted third-party ad networks.
4. How We Use Cookies
Safe Rides uses cookies to:
5. Third-Party Cookies
Some cookies may be placed by trusted third-party service providers including:
These third parties may use cookies in accordance with their own privacy policies.
6. Your Choices and Controls
You have the right to control the use of cookies on your device. You may:
Note: Disabling some cookies may limit functionality or affect user experience.
7. Data Retention Period for Cookies
Cookies will remain on your device for:
8. Updates to this Cookie Policy
We may revise this Cookie Policy to reflect changes in technology, law, or business practices. Updated versions will be posted with a revised “Effective Date”.
9. Contact Information
For questions or concerns regarding our cookie practices, please contact:
Data Protection Officer (DPO)
Head Office: 28, airways road shop 1, Ijeshatedo, Surulere, Lagos state, Nigeria
Email: info@getsaferides.com
1. Introduction
This Intellectual Property (IP) Notice outlines the rights, protections, and usage conditions relating to the intellectual property assets of Safe Rides Ltd. (“Safe Rides”, “we”, “our”, or “us”). It applies to users, drivers, vendors, contractors, and any other third parties who access, use, or interact with our platform and brand.
All use of our intellectual property is governed by applicable laws in Nigeria and international conventions, including:
2. Our Intellectual Property
All content and features on the Safe Rides platform, including but not limited to:
3. Prohibited Use
Unless otherwise authorized in writing, you must not:
4. User Content and License
If you contribute content to our platform (such as reviews, support messages, or suggestions), you grant Safe Rides a non-exclusive, royalty-free, worldwide license to use, reproduce, adapt, and publish such content for promotional or operational purposes.
This license does not affect your personal ownership of content you submit, unless agreed otherwise in writing.
5. Third-Party IP
Some parts of the platform may use third-party services (e.g., maps, payment tools, or fonts). These are subject to their respective IP licenses and terms. Safe Rides respects all third-party IP and expects users and partners to do the same.
6. Enforcement
Safe Rides will enforce its IP rights to the fullest extent of the law, including:
7. Reporting Violations
To report suspected misuse, infringement, or abuse of our intellectual property, contact:
Legal & IP Protection Office
Email: legal@getsaferides.com
Phone:
Head Office: 28, airways road shop 1, Ijeshatedo, Surulere, Lagos state, Nigeria
Include sufficient detail for verification (e.g., screenshots, URLs, description of the violation).
8. Disclaimer
Use of the Safe Rides app or platform does not grant you ownership of any intellectual property found therein. All rights not expressly granted in this notice are reserved.
9. Updates to This Notice
Safe Rides may revise this IP Notice periodically. Updated versions will be published on our platform and take effect immediately.
Welcome to Safe Rides, a secure transportation platform operating in Nigeria. Safe Rides is a ride-hailing service that connects users (“Riders”) to independent third-party transportation providers (“Drivers” and “Vehicle Owners”) and assigns professional, certified security personnel (“Security Personnel”) to each trip to ensure safety.
By using the Safe Rides mobile app, website, or any associated services, you agree to be legally bound by these Terms of Use. If you do not agree with any part of these Terms, you must not access or use the Safe Rides Platform.
For clarity:
Safe Rides is a technology platform provider. We do not own vehicles, do not employ drivers, and are not a transport company. Drivers, Vehicle Owners, and Security Personnel are independent contractors, not employees or agents of Safe Rides. Riders enter into a contract of carriage directly with third-party Drivers, facilitated by the Platform.
To register as a user, you must be at least 18 years old, have a valid government-issued ID, and pass our KYC process including phone/email verification, NIN verification, and facial match. You are responsible for keeping your account secure, notifying us of unauthorized access, and ensuring your profile information remains up to date. We reserve the right to suspend or terminate accounts where false information is provided or fraud is suspected.
By using the Platform, you agree to use services only for lawful, personal, non-commercial transportation, treat all Drivers and Security Personnel with respect, follow instructions of Security Personnel in emergency or safety scenarios, and not attempt to bypass platform protocols including off-app payments.
You must not engage in harassment, violence, or illegal activity, tamper with tracking or panic button features, transport hazardous, explosive, or banned items, or misuse promo codes or abuse the referral system.
Each Safe Rides trip is accompanied by vetted Security Personnel licensed under NSCDC or authorized private guard firms. Security escorts are authorized to terminate trips or contact law enforcement if threats arise. Riders are not allowed to bribe, distract, or intimidate Drivers or Security Personnel. Panic button alerts will notify the Safe Rides Control Room and trigger emergency protocols.
Fare estimates are provided in-app before trip confirmation. Actual fares are based on distance, traffic, wait time, and selected security tier. Payments are processed via approved in-app gateways. Off-app cash payments are prohibited unless specifically permitted. Safe Rides collects payments on behalf of Drivers and Security Partners and remits balances weekly, net of fees and commissions.
Riders may cancel trips free of charge within a 60-second grace period. Late cancellations or no-shows may attract a cancellation fee. If a Driver or Security Escort does not appear within a reasonable time, Riders may cancel and request a refund. Refunds are processed on a case-by-case basis via email to refunds@getsaferides.com
Safe Rides partners with licensed insurers to provide basic ride insurance for passengers. Insurance coverage may be limited and does not include personal property damage, loss, or force majeure events.
Safe Rides is not liable for:
All content, branding, software, databases, and user interface or experience features of Safe Rides are protected under the Copyright Act, the Trade Marks Act, and applicable international conventions. You may not copy, reproduce, distribute, or reverse-engineer any part of the Safe Rides platform.
Safe Rides may suspend or permanently deactivate your account if you violate these Terms, pose a risk to public or platform safety, or if fraudulent or harmful activity is detected.
All users agree to comply with applicable Nigerian laws, including the Nigeria Data Protection Act (NDPA) 2023, National Road Traffic Regulations, FCCPC Consumer Protection Regulations, Cybercrimes Act 2015, and the Private Guard Companies Act where applicable to security personnel.
If you have a complaint, contact us via in-app support or legal@getsaferides.com If unresolved within 14 business days, disputes shall be referred to the Federal Competition and Consumer Protection Commission (FCCPC), or settled through litigation in a court of competent jurisdiction in Lagos, Nigeria.
We may update these Terms periodically. Updated Terms will be posted on the platform and take effect immediately upon publication. Your continued use of the Platform means you accept the updated Terms.
Safe Rides Ltd.
RC: 8464781
Head Office: 28, airways road shop 1, Ijeshatedo, Surulere, Lagos state, Nigeria
Email: info@getsaferides.com
Purpose of the Compliance Clause
This Compliance Clause outlines the commitment of Safe Rides Ltd. (“Safe Rides”) and its partners — including drivers, vehicle owners, security firms, contractors, and vendors — to full adherence with applicable laws, regulations, industry standards, and internal policies. It also sets expectations for lawful and ethical conduct in all dealings relating to the Safe Rides platform.
This clause shall be incorporated into all contracts, partnership agreements, onboarding materials, and procurement documents of Safe Rides.
2. Legal and Regulatory Compliance
All parties engaged with Safe Rides must strictly comply with:
3. Compliance with Safe Rides Policies
All parties must comply with the following Safe Rides internal policies:
These policies shall be made accessible through our app, website, onboarding materials, or on written request.
4. Representations and Warranties
By engaging with Safe Rides, all partners and contractors represent and warrant that they:
5. Record-Keeping and Disclosure
Partners must:
6. Breach of Compliance
Any breach of this clause or applicable regulations shall entitle Safe Rides to take immediate remedial action, which may include:
7. Reporting Misconduct
All parties are encouraged to report compliance violations, unethical conduct, or criminal behavior by contacting:
Compliance & Ethics Office
Phone:
Email: legal@getsaferides.com
Head Office: 28, airways road shop 1, Ijeshatedo, Surulere, Lagos state, Nigeria
Reports will be handled confidentially and without fear of retaliation.
8. Survival and Enforcement
This Compliance Clause shall remain enforceable even after the expiration or termination of the contract or engagement. Safe Rides reserves the right to audit and enforce compliance at any time.
9. Amendment
This clause may be reviewed and updated by Safe Rides as necessary. Partners will be informed of material changes, and updated versions will be considered binding unless objected to in writing within 7 days of receipt.
Introduction
At Safe Rides Ltd. (“Safe Rides”, “we”, “our”, or “us”), we are committed to providing secure, ethical, and professional ride-hailing services in Nigeria. As part of this commitment, all third-party service providers — including vehicle owners, licensed security firms, and support vendors — are expected to adhere to this Supplier Code of Conduct.
This Code outlines the legal, ethical, operational, and safety standards that all our suppliers, contractors, and partners must meet to do business with Safe Rides.
2. Scope
This Code applies to all entities and individuals supplying goods or services to Safe Rides, including:
3. Legal Compliance
Suppliers must comply with all applicable laws and regulations in Nigeria, including but not limited to:
Suppliers must also cooperate with lawful investigations or audits initiated by Safe Rides or regulators.
4. Ethical Business Conduct
Suppliers must:
5. Human Rights and Labor Practices
We expect suppliers to:
6. Health and Safety
Suppliers must provide:
All security operatives must comply with NSCDC safety protocols and refrain from violence, intimidation, or unauthorized use of force.
7. Data Protection and Confidentiality
Suppliers shall:
8. Environmental Responsibility
Safe Rides encourages its suppliers to adopt environmentally responsible practices, including:
9. Monitoring and Audits
Safe Rides reserves the right to:
10. Anti-Corruption and Reporting Obligations
Suppliers must:
Email: legal@getsaferides.com
Phone (confidential line):
11. Consequences of Non-Compliance
Failure to comply with this Code may result in:
12. Acknowledgement and Acceptance
All suppliers are required to review, sign, and acknowledge this Code of Conduct before or during onboarding. Continued partnership with Safe Rides constitutes acceptance of its terms.
13. Contact and Enforcement
For questions regarding this Code or to report breaches, contact:
Compliance and Vendor Relations
Office: 28, airways road shop 1, Ijeshatedo, Surulere, Lagos state, Nigeria
Email: legal@getsaferides.com
Introduction
This Agent Privacy Notice explains how Safe Rides Ltd.(“Safe Rides”, “we”, “our”, or “us”) collects, uses, stores, and shares personal data of independent contractors and partners (“Agents”) who work with us to deliver ride-hailing and onboard security services.
This includes individuals and legal entities who act as:
This policy is issued in compliance with the Nigeria Data Protection Act (NDPA) 2023 and relevant security, transport, and labour regulations.
2. Scope of This Notice
This notice applies to:
It does not apply to passengers or internal employees (see our Privacy Policy or Applicant Privacy Notice instead).
3. What Personal Data We Collect
Safe Rides collects the following data during onboarding and throughout your engagement:
a. Personal and Contact Details
b. Legal and Identification Data
c. Professional and Operational Data
4. Purpose of Data Processing
We process Agent data to:
5. Legal Basis for Processing
Under the NDPA, we process this data based on:
6. Data Sharing and Disclosure
We may share Agent data with:
We do not sell or rent Agent data to third parties.
7. International Data Transfers
Some of your data may be stored or processed using cloud services hosted in the United States or other jurisdictions. Such transfers are made:
By entering into partnership with Safe Rides, you consent to this transfer where applicable.
8. Retention of Agent Data
We retain your data:
9. Your Rights as a Data Subject
You have the right to:
Requests should be directed to: legal@getsaferides.com
10. Data Security Measures
We protect Agent data using:
11. Updates to This Notice
We reserve the right to update this notice periodically to reflect changes in our operations or applicable regulations. The updated version will be published on our partner onboarding portal or shared via email.
12. Contact
Data Protection Officer (DPO)
Head Office: 28, airways road shop 1, Ijeshatedo, Surulere, Lagos state, Nigeria
Email: legal@getsaferides.com
Introduction
This Applicant Privacy Notice explains how Safe Rides Ltd. (“Safe Rides”, “we”, “our”, or “us”) collects, uses, and protects the personal data of individuals who apply to work with or provide services to us, including:
This notice is in accordance with the Nigeria Data Protection Act (NDPA) 2023 and applies to all applicants submitting personal information through our onboarding portals, recruitment platforms, field recruiters, or email.
2. Categories of Applicants Covered
This notice applies to the following applicants:
3. What Personal Data We Collect
During the application and onboarding process, we collect the following information:
a. Identification Data
b. Contact Information
c. Verification & Legal Data
d. Professional Data
4. Purpose of Data Collection
We collect and process applicant data to:
5. Legal Basis for Processing
The legal bases under NDPA for collecting this information are:
6. Who We Share Applicant Data With
Your data may be shared with the following authorized recipients:
We do not sell your personal information under any circumstance.
7. Data Retention Period
Applicant records are retained as follows:
8. Your Rights
As an applicant, you have the right to:
To exercise your rights, email: legal@getsaferides.com
9. Data Security
We have implemented robust security measures, including:
10. Updates to this Notice
We may update this Privacy Notice as our processes evolve or in response to legal or regulatory updates. Updated versions will be available at [Insert platform link or dashboard].
11. Contact Us
Data Protection Officer (DPO)
Head Office: 28, airways road shop 1, Ijeshatedo, Surulere, Lagos state, Nigeria
Email: info@getsaferides.com
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